Features

RequestPro’s Public Records Request Management Platform is a secure, highly effective, time-saving solution to the administrative burden of a heavy workload of Freedom of Information Act (FOIA) and Public Records Act (PRA) requests. Some highlights of the Platform are detailed below.

Enhance Effective Civic Engagement

  • Process FOIA/PRA requests received through the Platform, or by email, mail, fax, phone, or voicemail
  • User-friendly, 24/7 interface access
  • Predictive coding to auto-suggest similar prior requests and terms
  • Customize your agency’s public-facing portal in accordance with your agency’s look and feel
  • Allow requesters to search for information, see status updates online, and be routed to the most common requests

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Process Requests and Produce Records

  • Easily redact documents before releasing
  • Protect and redact specific words, phrases, names, or Personally Identifiable Information, and apply redactions to entire documents
  • Customize lists of exempted and protected information for request processing
  • Archive previous records requests
  • Timely automated responses in accordance with applicable laws

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Process Requests and Produce Records

  • Manage public records requests in a central dashboard location
  • Easily implement best practices
  • Create automated and customized processes to save time
  • Send, track, and communicate regarding requests to different departments and staff
  • Isolate and re-route special requests
  • Document and easily retrieve all requests and responses

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Track and Maintain Staff Workflows

  • Review staff workflows, deadlines, and request extensions
  • Easily accessible metrics and regular reporting
  • Create charts to analyze fee collection and billing
  • Visualize trends and recurring issues
  • Automatic generation of detailed audit trails

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Manage Costs and Payments

  • Automatic calculation of staff billable hours
  • Secure Payment Collection and Processing
  • Revenue generation tied to record request completion
  • Send itemized invoices and cost estimates
  • PCI-Compliant Payment Acceptance

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Data Security

  • Top tier security and data protection
  • CJIS, HIPAA Compliant
  • Encrypted data protection
  • Frequent data back up
  • Regular vulnerability scans
  • Role-based access control
  • Single-Tenant Architecture
  • Closed Source Code Platform

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